FAQ — Patients & Visitors
Short answers to common questions. When in doubt, call the Front Office or your ward.
- How do I book an outpatient appointment?
- By phone between 7.30 AM and 6.30 PM using the numbers on our Contact page, or submit a request through the Book Appointment form. Confirm timing when you speak to registration.
- What time should I arrive for OP?
- Token issue is typically 6.00 AM – 7.30 AM; consultation usually runs 9.30 AM – 1.00 PM. Check your doctor's OP days on their profile — schedules can vary.
- Is the Emergency department open 24 hours?
- Yes. For life-threatening problems, call or come straight to the hospital.
- When are pharmacy and X-Ray available?
- Both are available 24 hours.
- How do I get copies of my medical records?
- See the Medical Records page and ask at the Front Office for the current process, ID requirements and any fee.
- What are visiting hours?
- Published times for inpatient visiting have varied — confirm with the ward or Front Office before you travel. ICU has separate rules.